Refunds & cancellations

Draft for owner review — proposed business terms, not yet effective.

Changes and cancellations

Email doughdashcookies@gmail.com as soon as possible with your order number and request. A request is confirmed only when we acknowledge it. We propose allowing cancellation for a full refund before preparation begins. Once preparation has begun, cancellation or changes may not be possible; we will explain the available options before agreeing to a change.

Food returns

Because food is perishable and cannot be resold safely, we do not accept physical food returns for change of mind. This does not prevent a refund or other remedy for an incorrect, damaged, unsafe or unfulfilled order, or restrict any rights provided by applicable law.

Problems with an order

Contact us promptly with your order number, a description and photos if reasonably available. Please retain the packaging when safe to do so, and do not consume food you believe may be unsafe. We request notice within 24 hours of delivery to help us investigate quickly; this request does not eliminate rights or valid claims arising later.

For a verified order problem we will provide an appropriate refund or, with your agreement, a replacement. If we cancel or cannot fulfill an order, we will refund the unfulfilled portion and related delivery charges. Store credit will not replace a refund without your agreement.

Refund processing

Approved refunds are submitted to the original payment method. Your payment provider determines when the refund becomes visible. We do not promise a bank posting date. We do not deduct undisclosed processing fees from refunds.

Questions: doughdashcookies@gmail.com. Nothing here excludes liability or remedies that cannot legally be excluded.